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Free Agent
FAQ

FAQ

Mailing Address:

KHS / Free Agent BMX
2840 E. Harcourt Street
Rancho Dominguez, CA 90221

USA Phone: 310-632-7173 Ext. 255

 

Frequently Asked Questions:

Q: When are the new 2013 Free Agent models available?
A:
All of the new 2013 models are available now! Contact your Free Agent dealer for the latest information. 2012 models may still be available at your Free Agent dealer, but time is running out, and soon all the 2012 models will be gone.

Q: How can I get a 2013 Free Agent catalog?
A:
You can download (http://freeagentbmx NULL.com/PDF/2013_FA_Catalog_10MB NULL.pdf)a 10MB pdf or you can e-mail (info null@null freeagentbmx NULL.com?subject=I%20would%20like%20a%20Free%20Agent%20catalog) us and leave your mailing address to receive a printed copy.

Q: Where can I buy a Free Agent?
A:
You can purchase a Free Agent bicycle from any authorized Free Agent bicycle dealer. Please check the U.S. Dealers (http://www NULL.FreeAgentBMX NULL.com/dealer-locator/) page for a dealer in your area. If you do not see a dealer listed in your area, please ask your local bicycle dealer to contact Free Agent.

Q: Can I buy Free Agent bicycles and accessories factory direct?
A:
Select Free Agent merchandise is available on the freeagentbmx.com website at the Free Agent Factory Store (http://store NULL.khsbicycles NULL.com/freeagent1 NULL.html). Other Free Agent bike parts are available at most bicycle dealers.
Free Agent bicycles are only sold through authorized Free Agent dealers. Many dealers however, do advertise on the web.

Q: What is Free Agent’s warranty policy?
A:
Free Agent bicycles are guaranteed to be free of defects in materials and workmanship. Chromoly frames are guaranteed for 25 years. Aluminum frames are guaranteed for 5 years. Forks and all parts are guaranteed for 1 year.
The Free Agent warranty does not cover frames, forks, or parts damaged from use, misuse, crashing, racing, jumping, stunt riding, improper maintenance, improper adjustment, neglect etc.
If you have a warranty question, take your bicycle and sales receipt to your authorized Free Agent bicycle dealer for evaluation.

Q: How can I find information on older Free Agent models?
A:
If you have questions about an older Free Agent bicycle model, please click here to this great on-line resource. BikePedia (http://www NULL.bikepedia NULL.com/QuickBike/Default NULL.aspx) has information on Free Agent bicycles from 1995 to present. Click here (http://www NULL.bikepedia NULL.com/QuickBike/Default NULL.aspx) to enter BikePedia (http://www NULL.bikepedia NULL.com/QuickBike/Default NULL.aspx)

Q: Can I get Free Agent logos or desktop images?
A:
Free Agent logos and desktop images are available on the downloads page of our website.

Q: How do I order replacement Free Agent decals?
A:
Free Agent frame decals are available for sale through Free Agent bicycle dealers. If they don’t have the color you need, they can order these for you.

Q: I have questions about an older Free Agent bicycle model, what do I do
A: Please visit BikePedia (http://www NULL.bikepedia NULL.com/QuickBike/Default NULL.aspx) which has information on Free Agent bicycles from 1995 to present.

Q: How are riders selected for the Free Agent team?
A:
If you would like to be considered for selection for the Free Agent BMX team, please fill out the R.A.C.E.R. program and mail or e-mail or fax to Free Agent. Complete details are located on the R.A.C.E.R. forms which can be found here: Free Agent R.A.C.E.R. Sponsorship (http://www NULL.FreeAgentBMX NULL.com/sponsorships/)